Warranty
Procedure for returning products
A) Product under warranty:
- The return of the product must be made to the following address: Business Destination srl Corso Europa snc (at the WEB shop) 95014 Giarre (CT). It must be accompanied by a regular DDT which highlights the purchase invoice data, adding "defective product returned" as the reason.
. The product can be replaced no later than 8 days from the date of purchase, after which it must be returned to the customer for repairs under warranty.
- The product is guaranteed for 12 months only for damage attributable to manufacturing defects.
- The product must be returned in the original packaging, complete with all the accessories supplied and paying great attention to the packaging , to avoid further damage during transport.
- Download and fill out this form. RETURN OF GOODS awaiting our approval.
- The assistance center will examine the product and evaluate the nature of the fault, authorizing any replacement.
- If no defects are found or the product is not under warranty (please remember that the warranty becomes void if the products show obvious tampering and/or have been affected by extra voltages, short circuits, etc.) the latter will be returned to the customer at the port assigned and a regular invoice is issued for the hours spent on the verification.
B) Product out of warranty:
- The return of the product must be made to the following address: Business Destination srl Corso Europa snc (at the WEB shop) 95014 Giarre (CT). It must be accompanied by a regular DDT which highlights the data on the purchase invoice, adding "material under repair" as the reason.
- Download and fill out this form. RETURN OF GOODS awaiting our approval.
- The assistance center will examine the faulty product and draw up a cost estimate for the repair.
